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1 · The service
Platine grants your organisation a non-exclusive, non-transferable right to access the platform for your internal business use. You are responsible for the accounts and team members you provision, and for keeping access credentials secure.
2 · Status of the service
Platine is in active development. Some modules, integrations and assistant capabilities are not yet complete. Where a plan or agreement describes something not yet available, that is disclosed in writing before payment is taken.
3 · Plans and billing
Monthly plans are billed monthly in advance. Annual plans are billed once for twelve months in advance. Prices are in USD and exclude applicable taxes. You may change or cancel your plan effective at the next billing period. Fees already paid for the current period are non-refundable.
Usage beyond a plan's included allowances — records, assistant actions or storage — is billed at the published overage rates. You are notified at 80% of any allowance before an overage applies.
4 · Partner Circle
Partner Circle members pay for three years in advance and receive the tier above the one paid for, for the full term. The three years begin at onboarding, not at payment. If Platine ceases operation during the term, unused years are refunded in full and a complete export of your records is provided in an open format. Full Partner Circle terms are agreed in writing before any payment is taken.
5 · Your records
You retain all rights to the records you put into Platine. You grant Platine only the licence necessary to store, process and display them in order to operate the service. Export or delete at any time.
6 · Acceptable use
No unlawful activity, no attempts to breach security, no reselling of access, and no processing of data you are not entitled to process. Platine's public-web monitoring must not be used to target private individuals.
7 · Assistants and accuracy
The assistants produce drafts and suggestions. They can be wrong. Nothing is sent, published or acted on without a person approving it, and you remain responsible for what you send. Platine does not warrant that assistant output is accurate, complete or fit for a particular purpose.
8 · Availability
Platine is provided on a commercially reasonable efforts basis. Planned maintenance is announced in advance where possible.
9 · Limitation of liability
To the maximum extent permitted by law, Platine's aggregate liability is limited to the fees paid in the twelve months preceding a claim.
10 · Governing law
These terms are governed by the laws of Ontario, Canada, and any dispute shall be subject to the exclusive jurisdiction of the courts of Toronto. Questions? Write to pouyan@platine.watch.